Every refund and return was being handled manually: checking the order, approving the return, processing the refund, and updating stock. As order volume grew, the manual back-and-forth consumed hours of staff time each week and slowed down customer resolutions.
A custom return-management workflow integrated directly with the existing WooCommerce store.
Automated routing: returns are validated against order data, categorised, and pushed through an approval flow instead of living in inboxes.
Refund processing and stock adjustments that happen automatically once a return is approved.
Manual handling dropped by 80%. Returns that used to bounce between staff now flow through a single system, and customers get resolutions faster. TSB Living’s director described the work as fast, responsive, and professional.
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